Outstanding service is a vital element of any successful operation. Everyone has experienced a conference where the facilities, surroundings and food were astonishing, but lack of service shattered the overall experience. The Quality Committee held their June meeting on July 1 and hopes to elevate the IACC experience for conferees by greater focus on service. Through the Universal Criteria, the committee already ensures that conference centers users can access facilities and other tools needed to enable the most productive meetings.
Now, we’re beginning the process of developing service recommendations that should assist members who operate high-quality meeting venues to provide their conferee guests with world-class service, too. The next meeting of the Quality Committee is scheduled for July 29.
Written by:
Michael Blackley
Banquet/Conference Center Manager
Hilton Washington DC/Rockville Executive Meeting Center
The International Association of Conference Centres is the global home for IACC approved conference centres. Corporate meeting planners, event organizers, and businesses select IACC meeting venues for corporate training sessions, sales meetings, board retreats, and customer special events. Discover why IACC Conference Centers do meetings better and find the right conference centre for your next event.
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