I’m Being Audited – so now what?!?!

IACC by-laws state that all active member facilities are to be reviewed and audited at least once every four years to determine their level of compliance with the Universal Criteria. IACC Audits are not just a one-sided test-results process provided by the auditors. Ok… so I’m being audited, now what?!

 

The first questions to many managers new to the audit process are a) what exactly is the audit? B) how does this work? It is quite simple: 

• Compliance Audits are evaluations that IACC requires to ensure continuous conformity for members.
• Locations are to be divided into four evaluation groups and one group will be evaluated per year. IACC notifies members in January with an intro letter which will include all pre-audit paperwork.
• The audit provider will make contact with each member to collect location information as well as explain to you the audit process and what will be expected of you and your staff during the audit.
• Each audit will take approximately 3-4 hours. A “home base” work area will need to be provided for each auditor.
• Each auditor is trained to accommodate the property as much as possible, and work around groups as needed. So putting off the audit for a “less busy” time is not needed.
• Each auditor has a list of questions they need to complete as well as do facility testing.
• Auditor recap and that is it!

Sounds simple! Ok, so what exactly is expected of you?! In order to ensure that everyone is on board with the understanding that this is a partnership, many things will need to come into play in order to have a successful and smooth audit. Below is a summary of what is to be expected of each manager:

• Setting aside a 3-4 hour window to be of assistance to the auditor while they are onsite. This includes making sure their “home base” area is adequate, pre-audit questions are answered and your availability is not an issue when it comes time to site inspections and tests.
• All pre-audit paperwork that has been supplied to you prior is filled out in its entirety and ready to be given to the auditor upon request at the start of the audit.
• Each manager is required to participate in light and sound measurements as well as taking of pictures in three dedicated conference rooms.
• The auditor will need some time to prior to and following the debriefing to complete the on-line portion of the survey. It is requested that you stay within the facility and be available for additional questions should they arise.
• Final recap: (almost done!) You will meet with the audit at the end of the process to discuss any unanswered questions, any question marked as NO and to receive any final location manager comments.
• The results will be available to the property however, the auditor is not permitted to discuss “passed” or “failed” audits with you.

The intent of this blog is ensure that members are prepared for their audits with the realization that the process is a partnership to ensure full member compliance across all conference centers. Congratulations! You just successfully completed your IACC Audit!

 

IACC Audits

 

IACC by-laws state the all active member facilities are to be reviewed and audited at least once every four years to determine their level of compliance with the Universal Criteria. BARE Associates International has been designated as the provider of audit services for IACC to ensure continuous compliance for members. In order for members to be better informed about the reasons and expectations for the audits, BARE has assembled a pre-audit power point for member review. The intent of this document is to ensure that members are prepared for their audits with the realization that the process is a partnership to ensure full member compliance across all conference centers. This document will be sent along with the confirmation of the scheduled audits to help members re-fresh their memory of the process and ensure swift completion.