Thursday, July 22, 2010

Quality Committee Update

Outstanding service is a vital element of any successful operation. Everyone has experienced a conference where the facilities, surroundings and food were astonishing, but lack of service shattered the overall experience. The Quality Committee held their June meeting on July 1 and hopes to elevate the IACC experience for conferees by greater focus on service. Through the Universal Criteria, the committee already ensures that conference centers users can access facilities and other tools needed to enable the most productive meetings.

Now, we’re beginning the process of developing service recommendations that should assist members who operate high-quality meeting venues to provide their conferee guests with world-class service, too. The next meeting of the Quality Committee is scheduled for July 29.

Written by:
Michael Blackley

Banquet/Conference Center Manager
Hilton Washington DC/Rockville Executive Meeting Center

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